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FREQUENTLY ASKED QUESTIONS

When should I expect my first bill?

We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

What is included in my bill?

As an Ambulatory Surgery Center, we are dedicated to reducing the cost of your medical care. In fact, we do not itemize invoices since most procedures have established charges. Your bill from our facility reflects operating room/recovery room, supplies used, and services rendered by CHSC staff. Some specialty items may require additional charges. There are a number of separate charges with your surgical procedure. You may receive charges from several companies, including:

  1. Cabell Huntington Hospital Anesthesia for services of an MD Anesthesiologist or certified registered nurse anesthetist. Their number is 304-399-2960.
  2. Your surgeon's office – his/her fee for performing your surgery.
  3. Your pathologist – services for tissue specimens removed during surgery requiring further examination.

What is your credit and payment policy?

Full payment is due within 90 days of your first statement after the date of surgery. All Cosmetic or Self pay procedures must be paid in full on the day of your surgery.

We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that you, as the insured, confirm all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don't follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you. We may request that your deductible and co-pay amounts are paid on or before your date of surgery. You will receive a letter or phone call from us regarding the amount due.

If you anticipate difficulty in paying at least 50% your bill on the date of surgery and the remainder within the 90 period please let us know immediately.

What type of credit cards are accepted?

We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website to pre-apply for their service before your date of surgery.

Am I able to set up a payment plan?

You are encouraged to pay all or a portion of your estimated balance due on the date of surgery and the remainder of the balance in full within 90 days after receiving your first bill. If you anticipate difficulty in paying your account off in 90 days from the date of surgery please contact our office to set up payment arrangements at 304-523-1885 and ask for our Billing Department.

Patient Compliments

  • Very courteous, explained everything and made me feel very secure.Very courteous, explained everything and made me feel very secure.
  • You did everything well. I will return to have my right eye surgery done in the near future. Thank you for caring.